To ensure accurate and timely analytical, interpretive, and technical metallurgical services and to continuously meet or exceed the stated or implied expectations of our customers through day-to-day interactions.

a) Management commitment to good professional practice and quality of services provided to the customer: Tests are always carried out in accordance with stated standardized methods and customers' requirements. Requests to perform tests that may jeopardize an objective result or have a low validity are rejected.

b) Standards of service include:

Customer Satisfaction
Accurate
Timely

Excellence in the workplace is promoted by providing all employees with the knowledge, training, and tools necessary to allow for the completion of accurate and timely work.

c) Purpose of management system related to quality: to manage our business by meeting the needs of our customers.

d) Personnel: familiarize themselves with quality documentation and implement the policies and procedures in their work.

e) Management is committed to:

Complying with ISO 17025, and NQA-1 standards.
Aerospace standard AC7101/1.
Continually improve the effectiveness of the management system.